We care about making products that arrive clean, usable, and true to the order placed.
If there is a problem caused by production or fulfillment, contact nerdventurehelp@gmail.com and we will review it.
What We Stand Behind
We stand behind orders that have issues such as:
- Wrong item sent
- Missing item
- Shipping damage
- Clear print or production defects
- Major finishing problems that fall outside normal expectations
What To Send Us
To review a quality issue, please email:
- Your order number
- A short description of the problem
- Clear photos showing the issue
Resolution Options
If we confirm a production or fulfillment issue, we may offer one of the following:
- Reprint
- Replacement
- Store credit
- Refund
The resolution depends on the issue and the order.
Normal Variation
Some small variation can happen in printed products, including minor shifts in color from screen to print. Not every slight difference is considered a defect.
If you are unsure whether something qualifies, email nerdventurehelp@gmail.com and we will take a look.